Universal Service Representative
2 days ago
Job Summary:
We are seeking a highly motivated and organized Floating Universal Service Representative to join our team at Heritage Family Credit Union. As a key member of our branch team, you will provide exceptional member service, handle a variety of financial transactions, and contribute to the overall success of our organization.
Key Responsibilities:
- Provide prompt, accurate, and efficient member service, handling a broad range of financial transactions, including account maintenance, loan processing, and cash handling.
- Develop and maintain strong relationships with members, providing personalized service and ensuring a positive member experience.
- Work collaboratively with branch staff to achieve team goals and objectives, contributing to a positive and productive work environment.
- Stay up-to-date on all credit union products and services, providing members with accurate information and recommendations.
- Perform other duties as required, including opening new accounts, processing loan applications, and assisting with branch operations.
Requirements:
- A high school diploma or equivalent is required; 1-2 years of banking experience is preferred.
- Excellent customer service, communication, and math skills are essential.
- Basic computer knowledge and proficiency in Microsoft Office products are required.
- Cash handling experience and accuracy with balancing a cash drawer are strongly desired.
Working Conditions:
This position requires standing and/or sitting for long periods of time and working primarily at a workstation or desk in an open office environment. Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone. Stretching breaks are recommended to avoid injury.
Heritage Family Credit Union is an Equal Opportunity Employer.
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