Branch Manager

As a Branch Manager at Bangor Savings Bank, you will be responsible for leading a team of Consumer Banking professionals across one or more branches. Your primary goal will be to drive sales growth, employee development, and operational management, while ensuring exceptional delivery of banking services in line with the Bank's brand promise.

• Customer Experience:
  • Promote a customer-centered culture and attitude among staff
  • Build relationships by providing the highest level of service, demonstrating a deep understanding of customer needs and financial goals
  • Engage in conversations and demonstrate advanced consultative sales skills to understand customer needs and financial goals
  • Understand the Bank's products and services and how they benefit customers, promoting as appropriate
  • Embracing and utilizing the Bank's sales and coaching process, completes action plans in an effort to meet goals and serves as the lead for ongoing individual and team coaching
• Business Development:
  • Responsible for establishment, communication, and achievement of branch production goals, including deposits, various loan categories, business line referrals, and other business development goals
  • Leads proactive branch efforts through outside calling with customers, prospects, and advocates in an effort to establish new banking relationships for consumers and Maine Street businesses in the branch geography
  • Leads branch sales efforts by coaching and implementing sales activities with direct reports
  • Assumes a key role in building and fostering external bank advocacy networks by becoming involved in various civic/charitable organizations, BSB-sponsored events, boards, etc.
  • Works closely with business line partners, including Commercial Banking, Wealth Management, Treasury and Payment Services, Business Banking, Payroll, and Merchant Services, to provide appropriate levels of expertise and support
• Human Resources:
  • Leads the recruiting, development, and succession planning for a high-performing branch staff
  • Leads the decision-making process for branch staff regarding employment, performance, promotions, salary, transfers, and terminations
  • Responsible for completion of performance appraisals for all direct reports and manages the overall performance appraisal process in a timely manner and consistent with BSB procedures
  • Supports, mentors, and coaches team members in their professional development
  • Creates and fosters a cohesive team and promotes a positive work environment
  • Develops a cooperative and collaborative working relationship with other departments and leaders in the company
• Sales and Servicing:
  • Serves as an external and in-branch sales and service contact by opening larger and/or more complex consumer and Maine Street business deposit relationships, as well as processes and closes complex consumer and Maine Street business loan requests in compliance with Bank policies and procedures
  • Provides customers with information on products and services, rates, service charges, and fees, as well as other relevant information
  • Maintains a high level of knowledge on all deposit products and services, as well as all consumer and Maine Street business loan products
  • Understands business partner relationships and refers to other team members in accordance with Bank strategy
  • Demonstrates the ability to handle routine and more complex service issues independently, refers customers to appropriate staff for advanced problem resolution
• Customer Transactions:
  • When necessary, accurately, efficiently, and courteously processes teller transactions in compliance with Bank policies and procedures
• Compliance and Control:
  • Understands, demonstrates competency, and maintains knowledge of the Bank's operational and risk management policies, as well as the Bank's security policies and procedures, ensuring that staff members are knowledgeable of such
  • Assists in ensuring that the Bank is in compliance with local, state, and federal regulations
  • Assists, sometimes acting as lead, in completing operational and audit functions within the Branch
• Facilities Management:
  • Responsible for ensuring that branch facilities and surrounding grounds are kept neat, clean, and functional, elevating issues as appropriate
• Financial Performance:
  • Assists in making budgeting recommendations
  • Operates and manages the branch within the limitations of the established budget, managing controllable expenses
• General:
  • Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
  • Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook
  • May train or assist in training new employees
  • Performs additional duties as requested
  • Travel to other branches for coverage may be required

• Leadership – motivates and encourages others; ability to attract, motivate, and retain staff; delegates routine and important tasks and decisions, shares information, creates an inclusive environment, recognizes success
• Coaching Skills – provides strong skills coaching feedback to direct reports through regularly scheduled observations
• Managing for Results – keeps team accountable for actions, provides resources and support, applies clear and consistent performance standards
• Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
• Vision/Values – supports company mission/values through daily actions and decisions, communicates the Bank's vision, mission, and values to others
• Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges
• Initiative – takes action, operates as a pro-active self-starter, acts on opportunities to improve, self-directed with ability to plan own activities to achieve sales goals
• Interpersonal Skills – has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication; ability to interact with all levels of staff and management
• Productivity – manages time well, handles information flow well, strong multi-tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards
• Decision Making – sound judgment in decision making and problem solving; must be able to think through a problem, following proper steps in finding resolution
• Teamwork – team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and shares responsibilities
• Sales Skills – applies sales skills to identify customer needs and refer to appropriate business partners, translates product features to benefits, cross-selling skills, ability to identify and act on sales opportunities, works to develop sales skills; general understanding of sales management

Requirements:

• High school diploma or equivalent required; college, business, banking, or professional training helpful
• Two years of experience in sales, retail banking, lending, customer service, and/or operations
• Demonstrated advanced lending proficiency
• Demonstrated personal computer literacy

Physical Demands/Conditions Requirements:

• General office environment
• May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required
• Moderate reaching, walking, sitting, and standing required

Equipment Used:

• General office equipment

Equal Employment Opportunity:

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin, or any other class protected under state or federal law and affirmatively seeks to advance the principles of equal employment opportunity.

In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disabilities, veterans, and/or disabled veterans.

No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed.

This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply.

Bangor Savings Bank does provide workers' compensation coverage for employees injured on the job.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.