Vice President of Foundation Operations

1 week ago

Chicago, Illinois, United States CHIME College of Healthcare Information Management Executives Full time
Job Overview

Salary: Competitive

The College of Healthcare Information Management Executives (CHIME) serves as the premier organization for Chief Information Officers and senior leaders in healthcare IT. CHIME fosters collaboration among its members and business partners, promoting the exchange of ideas, professional development, and advocacy for effective information management to enhance health and care within communities.

Mission Statement

Our mission is to empower healthcare leaders and the industry to improve health and care on a global scale through the strategic use of knowledge and technology.

Position Summary

The Vice President of Foundation Operations (VPFO) is tasked with establishing and executing the vision, mission, and objectives of the Foundation Success Team. This role ensures alignment with the organization’s business goals, values, and culture while delivering an outstanding customer experience throughout the Foundation's engagement. The VPFO is also responsible for overseeing the budget, resources, and processes of the Foundation Success team, while tracking and reporting on essential metrics such as retention rates, satisfaction levels, and net promoter scores.

Key Responsibilities

  • Develop and lead a high-performing, client-centric Foundation Success team.
  • Monitor client satisfaction and implement processes to enhance the client experience.
  • Identify opportunities to support Foundation firms across all engagement channels.
  • Explore technology and processes to drive operational efficiencies.
  • Analyze benefit adoption rates and ensure alignment with organizational capabilities.
  • Oversee the onboarding of Foundation Firms and act as the senior executive for issue resolution.
  • Lead committees as necessary to enhance the Foundation experience.
  • Ensure the Foundation Success Team adopts new technologies and processes to improve client interactions.
  • Define, measure, and report on success metrics for the team.
  • Standardize processes for each stage of the customer journey, including onboarding and benefit analysis.
  • Collaborate with the VP of Strategic Solutions to ensure cohesive team operations focused on exceptional client experiences.
  • Work with the Director of Foundation Success to create and implement plans and policies for efficient operations and high-quality service delivery.
  • Prepare program budgets for approval, including funding for program implementation.
  • Implement corrective action plans to enhance departmental processes.
  • Provide executive leadership for Foundation programs and services across the organization.
  • Coordinate the development of budgetary control systems and administrative processes for managing Foundation operations.
  • Prepare and present reports on activities, expenses, and budgets for senior management review.
  • Conduct research on issues impacting the Foundation's health and market position.
  • Lead the development and execution of business plans, overseeing key staff and volunteers.
  • Ensure program delivery meets high standards of quality and aligns with CHIME's strategic objectives.
  • Collaborate with other department leaders to manage programs that meet business requirements.
  • Develop and maintain effective relationships with key stakeholders.
  • Provide leadership and coaching to foster high-performing teams.
  • Perform additional duties as assigned.

Qualifications

  • Bachelor's degree required; Master's degree and/or Certified Association Executive certification preferred.
  • Five to ten years of recent senior-level management experience in a client success leadership role.
  • Experience in the healthcare industry is strongly preferred.
  • Proven expertise in customer relations and account management.
  • Ability to analyze and communicate ROI and value to clients.
  • Strong written, verbal, and presentation skills.
  • Analytical and process-oriented mindset.
  • Understanding of current digital marketing metrics.
  • Strong financial leadership capabilities.
  • Demonstrated experience in creating and driving business value in an entrepreneurial environment.
  • Exceptional problem-solving skills with the ability to synthesize complex business issues.
  • Proven track record in leading large, complex initiatives successfully.
  • Accessible and responsive style with a focus on customer service.
  • Rigorous analytical thinker with the ability to identify trends and develop strategic visions.
  • Enthusiastic leader capable of inspiring and mentoring high-performing teams.
  • Ability to manage multiple projects simultaneously.
  • Self-discipline to work independently.
  • Excellent project management and problem resolution skills.
  • Strong organizational, negotiation, creativity, and strategic thinking abilities.
  • Ability to maintain composure under pressure and a positive attitude.
  • Excellent communication and presentation skills.

This position is remote-based, with some travel required.

Must be located in the United States.

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