Oxygen Service Coordinator

1 week ago


Roseburg, Oregon, United States Warrior Service Company LLC Full time
Job Summary

We are seeking an experienced Oxygen Service Coordinator to join our team at Warrior Service Company LLC. This is a critical role that requires strong administrative and communication skills, as well as the ability to execute day-to-day tasks efficiently.

The ideal candidate will have 2-3 years of dispatching experience with customer service, call center work experience, and advanced scheduling experience. They should be able to express empathy and integrity, and have a results-driven mentality.

Responsibilities
  • Contact new patients to confirm address, phone number, and emergency contact information.
  • Respond to emergency orders within 4 hours and schedule home visits/deliveries within 8 hours.
  • Provide courteous customer service in person, over the phone, or via email.
  • Record adequate notes in Salesforce and set reminder notifications for follow-ups.
  • Schedule technicians directly and indirectly according to client specifications and requests.
  • Arrange necessary repairs to restore service and comfort to clients.
  • Communicate with technicians in the field to relay information to clients in real-time.
  • Prepare and monitor daily work lists, create work orders, and take incoming calls from clients and technicians.
Requirements
  • 2-3 years of dispatching experience with customer service.
  • 2-3 years of call center work experience.
  • 2-3 years of advanced scheduling experience.
  • Ability to express empathy and integrity.
  • Results-driven mentality.
What We Offer
  • $20-$23 per hour.
  • 401(k), 401(k) matching, dental insurance, health insurance, paid time off, parental leave, vision insurance.


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