Veteran Support Specialist

4 days ago


Roseburg, Oregon, United States Warrior Service Company LLC Full time
Job Overview

As a Veteran Support Specialist at Warrior Service Company LLC, you will play a crucial role in ensuring the efficient delivery of services to our clients. You will be responsible for scheduling technicians, coordinating with customers, and providing exceptional customer service.

The ideal candidate will have excellent communication and organizational skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  1. Contact new patients to confirm their details and provide them with information about our services.
  2. Respond to emergency orders promptly and schedule home visits/deliveries accordingly.
  3. Provide top-notch customer service through various channels, including phone, email, and in-person interactions.
  4. Manage and maintain accurate records in Salesforce, including notes and follow-up reminders.
  5. Schedule technicians and arrange necessary repairs to ensure seamless service delivery.
  6. Collaborate with technicians in the field to keep clients informed and satisfied.
  7. Prepare and monitor daily work lists, create work orders, and handle incoming calls from clients and technicians.
Desirable Qualifications
  • 2-3 years of experience in dispatching, customer service, or a related field.
  • Excellent communication and organizational skills.
  • Ability to multitask and prioritize tasks effectively.
Our Benefits Package
  • $20-$23 per hour.
  • A comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, parental leave, and vision insurance.


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