Member Team Lead
4 weeks ago
As a Member Team Lead at Sam's Club, you will play a critical role in delivering exceptional member service and driving business results. You will be responsible for supervising a team of associates, communicating goals and feedback, and providing direction and guidance on member service approaches and techniques. You will also be responsible for ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Key Responsibilities:
Assist management with the supervision of associates in assigned area of responsibility
Communicate goals and feedback to associates
Provide direction and guidance on member service approaches and techniques
Ensure compliance with company policies and procedures
Support the Open Door Policy
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
What We Offer:
Competitive pay and performance-based bonus awards
Comprehensive benefits package, including health, vision, and dental coverage, 401(k), and company-paid life insurance
Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements:
6 months retail experience, including operating front-end equipment and 6 months customer service experience
Must be 18 years of age or older
Preferred Qualifications:
Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
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