![Global Furniture Group](https://media.trabajo.org/img/noimg.jpg)
Furniture Customer Support Specialist
1 day ago
We are seeking a highly skilled and customer-focused individual to join our team as a Global Furniture Representative at our Atlanta, GA location.
About the Role- This is an immediate career opportunity that requires learning and understanding the goals and objectives of the company.
- The successful candidate will be responsible for exceeding client expectations and ensuring service levels are clearly understood.
- Answer general customer questions via email and phone.
- Demonstrate skills and product knowledge required to perform job functions.
- Knowledge and use of electronic catalog and Global website.
- Learn to navigate the AS400.
- Support customer care operations for dealers and territory managers.
- Process demo requests.
- Check order status/electronic orders.
- Check inventory.
- Provide product information and pricing.
- Process credits, return authorizations, and factory charge backs.
- Process Parts Express, Warranty, and Replacement Orders.
- Submit changes or cancellations on orders with assistance from Lead, Supervisor, or DC Services.
- Process Order Addendums.
- Track shipments.
- Research and resolve customer inquiries.
- Review appropriate daily reports.
- Follow and adhere to department/company guidelines.
- Daily check-in with Customer Care Supervisor.
- Attend weekly Teams meetings with Supervisor.
- Working to meet Time to Reply Average for response time.
- Escalate open issues with no response to supervisor.
- Maintain an open issue log.
- Participate in all Global Teams training meetings.
- Other duties as assigned.
The estimated salary range for this position is $48,000 - $58,000 per year, depending on experience.
Benefits:We offer a comprehensive employee benefit program that enables our employees to stay healthy, feel secure, and maintain a work/life balance. Benefits include Paid Time Off, Holiday Pay, Medical/Prescription Insurance, Dental Insurance, Vision Insurance, Health Savings Accounts (HSA), Company-Paid Life and AD+D Insurance, Company Sponsored Long-term Disability, Short-term Disability, Voluntary Life Insurance, Employee Assistance Program (EAP), Critical Illness and Accidental Injury Insurance, FSA, 401(k) & Roth 401(k).
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