Furniture Customer Support Specialist

1 day ago


Buford, Georgia, United States Global Furniture Group Full time
Global Furniture Representative Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Global Furniture Representative at our Atlanta, GA location.

About the Role
  • This is an immediate career opportunity that requires learning and understanding the goals and objectives of the company.
  • The successful candidate will be responsible for exceeding client expectations and ensuring service levels are clearly understood.
Job Responsibilities:
  1. Answer general customer questions via email and phone.
  2. Demonstrate skills and product knowledge required to perform job functions.
  3. Knowledge and use of electronic catalog and Global website.
  4. Learn to navigate the AS400.
  5. Support customer care operations for dealers and territory managers.
  6. Process demo requests.
  7. Check order status/electronic orders.
  8. Check inventory.
  9. Provide product information and pricing.
  10. Process credits, return authorizations, and factory charge backs.
  11. Process Parts Express, Warranty, and Replacement Orders.
  12. Submit changes or cancellations on orders with assistance from Lead, Supervisor, or DC Services.
  13. Process Order Addendums.
  14. Track shipments.
  15. Research and resolve customer inquiries.
  16. Review appropriate daily reports.
  17. Follow and adhere to department/company guidelines.
  18. Daily check-in with Customer Care Supervisor.
  19. Attend weekly Teams meetings with Supervisor.
  20. Working to meet Time to Reply Average for response time.
  21. Escalate open issues with no response to supervisor.
  22. Maintain an open issue log.
  23. Participate in all Global Teams training meetings.
  24. Other duties as assigned.
Compensation:

The estimated salary range for this position is $48,000 - $58,000 per year, depending on experience.

Benefits:

We offer a comprehensive employee benefit program that enables our employees to stay healthy, feel secure, and maintain a work/life balance. Benefits include Paid Time Off, Holiday Pay, Medical/Prescription Insurance, Dental Insurance, Vision Insurance, Health Savings Accounts (HSA), Company-Paid Life and AD+D Insurance, Company Sponsored Long-term Disability, Short-term Disability, Voluntary Life Insurance, Employee Assistance Program (EAP), Critical Illness and Accidental Injury Insurance, FSA, 401(k) & Roth 401(k).



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