Strategy and Insights Manager

4 days ago

Mason, Ohio, United States Elevance Health Full time
Job Title: Strategy and Insights Manager

At Elevance Health, we are seeking a highly skilled Strategy and Insights Manager to join our team. This role will be responsible for managing the use of efficient and effective market research and may serve as a lead for the Market Research staff.

Key Responsibilities:
  • Analyze and interpret VoC data to uncover insights into how transactional and relationship metrics influence brand perception and business outcomes.
  • Design and execute research that connects operational performance with brand experience, identifying key drivers of customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to align VoC insights with business and brand strategies.
  • Develop frameworks for tracking and reporting on the impact of brand experience on business growth and operational efficiency.
  • Provide recommendations for optimizing transactional and operational touch points based on customer feedback and behavioral data.
  • Drive continuous improvement of VoC programs, focusing on innovation and the latest research methodologies.
  • Present research findings and actionable insights to stakeholders at all levels of the organization.
  • Stay updated on the latest trends in customer experience, brand perception, and business analytics to ensure cutting-edge strategies.
Requirements:
  • Requires a BA/BS degree and a minimum of 5 years of related experience; or any combination of education and experience, which would provide an equivalent background.
  • MA/MS/MBA preferred
  • Health insurance or managed care experience preferred
  • Insurance license may be required dependent on state
  • Program and/or project management experience preferred
About Elevance Health:

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.

Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

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