Front Desk Representative

2 hours ago


Manassas, Virginia, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires a strong communication skillset, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Register guests, handle room assignments, and ensure a smooth check-in process.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions.
  • Manage guest complaints and concerns in a professional and courteous manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Aimbridge Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.



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