Wine Connoisseur and Customer Experience Specialist
1 week ago
We are seeking a highly skilled Wine Connoisseur and Customer Experience Specialist to join our team at PRECEPT BRANDS LLC. As a key member of our Browne Family Vineyards Tasting Room, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.
About the Role
The ideal candidate will have 2 years' experience in customer-facing roles, with a proven track record of delivering outstanding results. They will be knowledgeable about wine and possess excellent communication and interpersonal skills. The role requires flexibility, including working weekends and occasional evenings, and the ability to lift items up to 40lbs.
Key Responsibilities
- Provide a welcoming atmosphere and unique tasting experience to all guests.
- Describe wines, winemaking techniques, and winery history.
- Effectively suggest and sell wine.
- Encourage wine club sales and promote membership.
- Communicate with a diverse clientele.
- Create a memorable experience for customers.
- Accurately handle routine purchasing transactions, including operating cash register and accounting of daily sales.
- Provide general tourist information and assist guests as local concierge.
- Stock both wine and non-wine items.
- Assist with hospitality special events.
Requirements
The successful candidate will possess a strong background in customer service, with 2 years' experience in a similar role. They will also have knowledge of wine, or be willing to learn, and hold a current Washington State LCB Class 12 mixologist permit. Additionally, they will have excellent communication and problem-solving skills, and be able to work effectively in a team environment.
Benefits
As a valued member of our team, you will be eligible for a range of benefits, including:
- $30,000.00 Basic Employee Life & AD&D Insurance.
- Long Term Disability.
- Employee Assistance Plan.
You will also have access to additional benefits, including Medical PPO insurance, Dental PPO insurance, Vision insurance, and Commuter/Parking benefits.
Salary
The estimated salary for this role is $22.50-$32.50 per hour, depending on experience. This translates to an annual salary of $46,800-$67,200, based on a 20-30 hour workweek. However, please note that this is an estimate and actual salary may vary.
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