Fleet Operations Manager

4 weeks ago

New Orleans, Louisiana, United States ContainerPort Group Full time
About ContainerPort Group

ContainerPort Group is a leading provider of multimodal transportation services, specializing in container drayage and logistics solutions for customers across North America. With a strong commitment to safety, reliability, and customer satisfaction, we pride ourselves on delivering exceptional service through our dedicated team of transportation experts and a fleet of nearly 1,300 independent contract drivers.

About This Role

We are seeking a highly skilled and experienced Fleet Manager to join our team at our new terminal in New Orleans. As a key member of our operations team, the successful candidate will be responsible for overseeing our fleet of owner-operators, ensuring effective and efficient delivery performance, and maximizing profitability and compliance with regulations.

Key Responsibilities
  • Provide leadership and supervision to our fleet of owner-operators, fostering trusting relationships and supporting them in day-to-day operations.
  • Monitor and ensure effective and efficient delivery performance, fleet profitability, and compliance with regulations.
  • Assign equipment as needed to optimize fleet utilization and maximize efficiency.
  • Develop and implement strategies to maximize efficiency and profitability of every delivery.
  • Oversee fair and equitable distribution of loads amongst contractors, ensuring optimal utilization of resources.
  • Plan and execute order of deliveries to create efficient load drop-offs and pick-ups, minimizing delays and maximizing customer satisfaction.
  • Ability to accept and decline loads, coordinating with the Customer Success team to ensure seamless execution.
  • Negotiate rates with contractors outside of the ICOA, ensuring fair and competitive pricing.
  • Develop lasting relationships with fleet of contractors to improve performance and encourage retention.
  • Resolve customer/terminal/rail disputes involving contractors, ensuring prompt and effective resolution.
  • Monitor contractor's compliance and use discretion to take appropriate action related to DOT and compliance regulations, controlled substance suspicion, hours of service, and vehicle compliance.
  • Coordinate required training for fleet of contractors, ensuring they are equipped with the necessary skills and knowledge to perform their duties effectively.
Requirements
  • High School diploma required.
  • Alignment with ContainerPort Group's purpose, brand promise, and core values.
  • 2-5 years of intermodal/container transportation experience.
  • Working knowledge of DOT regulations.
  • Experience working with fleet of contractors/owner operators.
  • Exemplary customer service and interpersonal skills.
  • Excellent verbal and written communication skills, with the ability to convey information to customers and owner-operators in a clear, focused, and concise manner.
  • Strategic thinker who is comfortable in a fast-paced, always-on, deadline-driven environment.
  • Ability to effectively prioritize and accurately execute time-sensitive tasks.
  • Computerized dispatch skills (experience using TMS).
  • Strong computer skills and experience using MS Outlook, Excel, Teams, and Word.
Benefits and Perks
  • Competitive compensation.
  • Comprehensive benefits package, including medical, prescription, dental, vision, life, AD&D, and disability insurance.
  • Employee Assistance Program.
  • Financial planning.
  • 401(k) plan with up to 6% company match.
  • Paid Time Off.
  • Flexible work arrangements.
  • Internal Mobility and professional development opportunities.
  • Tuition assistance.
  • Bonus eligibility.

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