Service Advisor/Service Writer

7 days ago


Baltimore, Maryland, United States MileOne Autogroup Full time
Job Title: Service Advisor/Service Writer

We are seeking a skilled Service Advisor/Service Writer to join our team at BMW of Catonsville. As a Service Advisor/Service Writer, you will be responsible for providing exceptional customer service, scheduling and managing service appointments, and addressing customer complaints.

Responsibilities:
  • Provide customer service, including vehicle service care and manufacturer's warranty specifications
  • Schedule and manage service appointments and service estimates
  • Address and resolve customer complaints
Requirements:
  • 3-5 years of dealership Service Writer experience
  • High line/German car experience preferred
  • Working knowledge of basic car functions, characteristics, and operations
  • Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedural manuals
  • Valid driver's license with 2 or fewer moving violations in the last 3 years
  • Basic MS Office knowledge, computer software, internet proficiency, and general mathematical skills
What We Offer:
  • Competitive compensation with unlimited earning potential
  • Great opportunities for career advancement
  • Positive, success-driven work environment
  • Training and mentoring opportunities
  • Health, Life, Vision & Dental Insurance
  • 401k Employer Match
  • Paid time off

MileOne Autogroup is an equal opportunity employer and maintains a drug-free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.



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