Experienced Service Advisor

5 days ago


Baltimore, Maryland, United States Antwerpen Automotive Full time
Job Title: Experienced Service Advisor

We are seeking an experienced Service Advisor to join our team at Antwerpen Automotive. As a Service Advisor, you will play a crucial role in developing lasting customer relationships and providing our clientele with product solutions that best meet their needs.

Key Responsibilities:
  • Identify and understand our customers' automotive problems
  • Arrange and schedule appropriate service solutions
  • Prioritize essential services when scheduling jobs
  • Offer customers a variety of options to meet their needs
  • Set and manage the expectations of both our customers and mechanics regarding each service request
  • Continuously keep the customer updated on repair needs and completion times
  • Distribute work between technicians efficiently
  • Take ownership of the customer's experience by going above and beyond to leave a positive impression
Requirements:
  • A valid driver's license and a clean driving record
  • Excellent interpersonal and customer service skills
  • Consistent attention to detail
  • Able to capably communicate with a variety of personnel
  • Must be able to maintain an organized schedule
  • Professional demeanor
  • Ambitious and eager to learn the intricacies of any new or existing service products
  • Able to reliably complete tasks on time
  • Must have the ability to multitask in a fast-paced environment
  • Previous experience with Reynolds & Reynolds is a plus
  • Previous experience as a CDJR Service Advisor (required)
Benefits:
  • Our programs aim to enhance your work-life balance
  • Sales Recognition Program
  • Start earning Paid Time Off (PTO) on your first day of employment
  • 401(K)
  • Excellent Health, Vision, and Dental Insurance


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