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Client Relations Coordinator

2 months ago

East Brunswick, New Jersey, United States TeamLogic, Inc. Full time
Company Overview:

TeamLogic IT operates as a nationwide network providing IT support services. Our mission is to deliver comprehensive technology solutions alongside exceptional customer service. We aim to alleviate your technology concerns by offering expertise and skills to ensure your operations run smoothly; we partner with you throughout the process. Our approach goes beyond mere troubleshooting; we assess your current and future requirements to provide optimal solutions tailored to your business objectives.

Position Summary:

The Client Relations Coordinator plays a vital role within the TeamLogic IT framework, contributing to our corporate goal of enhancing market presence and expanding our customer base. This position is responsible for generating revenue through outreach to small and mid-sized enterprises, creating leads and scheduling meetings for our external sales team to convert into sales. This role presents an excellent pathway for professional development into technology sales, as we seek to cultivate future outside sales representatives.

Key Responsibilities:

• Assist in resolving issues related to customer orders and accounts

• Supply the sales team with analytical reports and sales resources

• Collaborate with account managers to devise and execute targeted sales initiatives

• Stay informed about new product launches and ensure the sales team is adequately briefed

• Provide customer support by monitoring pending orders and addressing customer inquiries

• Maintain and update computer files along with data entry tasks

• Support the coordination of administrative functions, including budgeting, personnel management, meetings, and clerical responsibilities

• Conduct research and gather relevant information

• Ensure a complete inventory stock is maintained

Qualifications:

• A Bachelor’s degree in Business, Marketing, or Technology is preferred

• A minimum of 5-8 years of B2B sales experience, particularly in the small business sector, is desirable

• Strong organizational, analytical, and problem-solving abilities

• Excellent written and verbal communication skills

• Comfortable working in a dynamic, fast-paced entrepreneurial environment

• Demonstrated interpersonal skills with a commitment to professionalism and business ethics

• Proficient in MS Office Suite and MS Excel

• Familiarity with customer relationship management software and data analysis techniques

• Highly motivated individual capable of working collaboratively as well as independently

• Integrity, loyalty, and a dedication to excellence and customer service

• Exceptional time management skills with the ability to multitask and prioritize effectively

• Understanding of sales methodologies and efficient customer service practices

• Capability to interpret sales metrics and perform data entry accurately

Benefits:
  • Flexible Scheduling
  • Opportunities for Career Advancement
  • Competitive Compensation
  • People-Centric Culture

Our growth is defined by our commitment to aligning with top talent.

If you possess a background in IT and a determined mindset to tackle challenges, you will thrive at TeamLogic IT. Our team is driven by a desire to push boundaries, leverage expertise, and solve problems with innovative solutions. This is essential in a field that is continuously evolving, creating a fast-paced and dynamic work environment. Working at a local office means being part of a larger organization that promotes collaboration among numerous technicians across North America.
We are dedicated to a People-Centric Culture.

Our philosophy is to empower small and medium-sized businesses nationwide to enhance their performance, accelerate growth, and achieve their goals. Consequently, we consistently provide our teams with top-tier support, training, and career advancement opportunities in an ever-evolving industry.