Customer Service Representative

2 weeks ago

Salem, Massachusetts, United States TD Bank Group Full time
Job Description

The Customer Service Representative delivers a legendary customer experience while providing solutions and referrals for TD products and services to new and existing customers.

Consistently executes appropriate behaviors to deliver a legendary customer experience in the store.

Conducts needs-based conversations and offers financial solutions to meet our customers' needs.

Makes quality referrals to appropriate partners.

Responsible for meeting individual performance metrics.

Responsible for making sound decisions and timely problem resolution.

Proactively reaches out to customers to deepen relationships through needs-based conversations.

Performs a broad range of tasks of varying complexity and scope.

Participates in opening and closing store procedures.

Opens accounts and related services.

Originates loan applications, prepares documents, and conducts loan closings.

Requirements

  • High School diploma or GED
  • 1+ years of related experience required
  • Superior customer service skills
  • Teller experience (Preferred)
  • Strong organizational skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with ability to be concise, clear, and consistent
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and problem solving
  • Proficient in Microsoft Office
  • Notary License (Preferred)

Hours

40 hours including weekends

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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