Senior Chargeback Operations Manager

2 weeks ago


Oakland, California, United States Marqeta Full time

Position Overview

The Senior Chargeback Operations Manager will oversee the daily functions of the Disputes Program at Marqeta, ensuring effective management across all partnerships.

Key Responsibilities

  • Develop and refine the comprehensive strategy for disputes, ensuring compliance with relevant Network regulations and processes.
  • Manage the complete Network Dispute process, including arbitration and compliance management.
  • Revise and create dispute rules that align with Marqeta's payment strategies and adapt to industry changes.
  • Provide expert guidance to internal and external stakeholders regarding dispute rule interpretation and application.
  • Ensure adherence to all contractual obligations related to payment processing and provide insights to product teams on industry standards.
  • Lead a diverse team, focusing on performance and productivity management.
  • Guarantee an exceptional customer experience by meeting or exceeding service level agreements and addressing escalations promptly.

Qualifications

  • Preferred Bachelor's Degree or equivalent experience.
  • 7-10+ years of relevant industry experience.
  • Proven ability to drive results through collaboration with cross-functional teams.
  • Strong project management skills with the ability to handle multiple priorities.
  • Excellent communication skills, both verbal and written.
  • In-depth knowledge of dispute trends, regulations, and chargeback processes.
  • Strong problem-solving and process improvement capabilities.
  • Ability to leverage technology for operational enhancements.

Preferred Experience

  • Familiarity with ACH, Wire, ATM, and Echeck dispute management.
  • Experience with Visa/MC operations or settlements.
  • Knowledge of international disputes and chargeback processes.

Benefits

  • Comprehensive benefits package with 100% employee premium coverage.
  • Flexible time-off policies.
  • Paid medical, parental, and family leave.
  • Retirement savings program with company contributions.
  • Competitive compensation and equity opportunities.
  • Employee Stock Purchase Plan.
  • Access to various employee perks and discounts.

Marqeta is committed to fostering a diverse workforce and is an equal opportunity employer.



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