Senior Chargeback Operations Manager
2 weeks ago
Position Overview
The Senior Chargeback Operations Manager will oversee the daily functions of the Disputes Program at Marqeta, ensuring effective management across all partnerships.
Key Responsibilities
- Develop and refine the comprehensive strategy for disputes, ensuring compliance with relevant Network regulations and processes.
- Manage the complete Network Dispute process, including arbitration and compliance management.
- Revise and create dispute rules that align with Marqeta's payment strategies and adapt to industry changes.
- Provide expert guidance to internal and external stakeholders regarding dispute rule interpretation and application.
- Ensure adherence to all contractual obligations related to payment processing and provide insights to product teams on industry standards.
- Lead a diverse team, focusing on performance and productivity management.
- Guarantee an exceptional customer experience by meeting or exceeding service level agreements and addressing escalations promptly.
Qualifications
- Preferred Bachelor's Degree or equivalent experience.
- 7-10+ years of relevant industry experience.
- Proven ability to drive results through collaboration with cross-functional teams.
- Strong project management skills with the ability to handle multiple priorities.
- Excellent communication skills, both verbal and written.
- In-depth knowledge of dispute trends, regulations, and chargeback processes.
- Strong problem-solving and process improvement capabilities.
- Ability to leverage technology for operational enhancements.
Preferred Experience
- Familiarity with ACH, Wire, ATM, and Echeck dispute management.
- Experience with Visa/MC operations or settlements.
- Knowledge of international disputes and chargeback processes.
Benefits
- Comprehensive benefits package with 100% employee premium coverage.
- Flexible time-off policies.
- Paid medical, parental, and family leave.
- Retirement savings program with company contributions.
- Competitive compensation and equity opportunities.
- Employee Stock Purchase Plan.
- Access to various employee perks and discounts.
Marqeta is committed to fostering a diverse workforce and is an equal opportunity employer.
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