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Customer Support Specialist

2 months ago

Atlanta, Georgia, United States Genius Sports Limited Full time
About the Role

We are seeking a highly skilled Customer Support Executive to join our team at Genius Sports Limited. As a key member of our support team, you will be responsible for providing exceptional customer service to our fans and users of our games and products.

Key Responsibilities
  • Provide timely and effective support to our customers via our customer support platform (Zendesk)
  • Monitor our products during live matches and events to ensure seamless performance and escalate any issues that arise
  • Perform dedicated testing of our products to ensure they meet our high standards
  • Collaborate with our global team to resolve customer issues and improve our products
What You Will Gain

As a Customer Support Executive at Genius Sports Limited, you will have the opportunity to work on a wide range of exciting products and projects, including our sports data, video streaming, and sportsbook operations. You will also have the chance to work with a talented and diverse team of professionals who are passionate about sports and technology.

Requirements
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and technical skills
  • Ability to work flexible hours, including weekends and evenings
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about sports and technology, we encourage you to apply for this exciting opportunity.