Program Dealer Specialist
4 weeks ago
The Program Dealer Specialist at TireHub LLC is responsible for growing sales with existing customers while developing new customer accounts to achieve sales and profit goals within a geographical territory. This role requires a strong understanding of tire manufacturer programs, supply chain processes, and customer relationship management tools.
Key Responsibilities:
- Achieve daily, weekly, and monthly sales goals for assigned customers using multiple prospecting and sales tools.
- Gather and record results of sales visits in Microsoft Dynamics (CRM).
- Prospect customers in assigned territory.
- Own and accurately complete all administrative account enrollment activities for assigned accounts.
- Grow current and new assigned accounts using internal programming, pricing, and tools.
- Grow assigned TireHub+ and non-program customers to transition them to manufacturer dealer programs.
- Collaborate with assigned Product Assortment Manager on inventory issues and to assure optimization of local market inventory.
- Provide support for expansion/new market TLCs.
- Collaborate frequently with TLC staff, Pricing, Shareholder contacts, Operations, Credit, Accounts Receivable, etc.
- Position will be measured by sales results, sales activities, administrative compliance, new program customer activations, new program dealer nominations, non-program dealers transitioned to manufacture program customer, year-over-year customer growth, margin results, program compliance, assigned customer visits, and other KPIs as defined by business needs.
- Under the direction of the Regional Sales Leader, coordinate sales efforts in partnership with the Customer Service Specialist.
- Leverage interpersonal skills to drive consultative selling to determine assigned customers' needs, find and suggest solutions, competitive negotiations, and adoption of tools and systems to meet KPIs.
- Position is assigned approximately 200 accounts, some will need to be visited monthly, but all 200 accounts must be visited at minimum quarterly.
- 40% time visiting dealers on a manufacture program in the Customers' locations of business (top 50 dealers in PDS's book of business).
- 30% time visiting customers that are in PDS's book of business that are not on a manufacture program in the Customers' locations of business (bottom 150 customers assigned to PDS).
- 15% time spent prospecting on potential customers identified by PDS and identified through leads generated by the CSS team (potential customers not assigned to PDS).
- 15% administrative time from Home Office (not more than 1 day per week).
Requirements:
- 5+ years of total sales experience, such as field and B2B sales and establishing/sustaining key customer relationships.
- At least 2+ years of sales experience in Tire Industry/Wholesale Distribution preferred.
- Bachelor's Degree preferred.
- Required to have a valid driver's license and 3-5 years driving experience.
Preferred Skills:
- Fluency of Tire manufacturer Programs.
- Familiarity with supply chain processes.
- Familiarity with tire manufacturer warranty, programs, and tire products.
- Familiarity with customer relationship management tools (Microsoft Dynamics).
- Familiarity with enterprise resource planning systems (Prophet 21).
- Familiarity with business intelligence tools (Power BI).
- Proficient in Microsoft Office suite.
- Excellent communication skills; written, verbal, and presentation.
- Ability to analyze data to identify trends and opportunities to grow market share.
- Home-based work with travel up to 70% with frequent overnights.
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