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Warranty Claims Specialist

1 month ago

Belleville, Illinois, United States Auffenberg Dealer Group Full time
Warranty Administrator Job Description

Auffenberg Dealer Group of Illinois is seeking a talented and self-motivated Warranty Administrator to join our service team. As a Warranty Administrator, you will play a crucial role in expanding our service capabilities and ensuring excellent customer experience.

Key Responsibilities:
  • Assist the Service Team in accurately coding warranty jobs in the Data Management System.
  • Review warranty claims for accuracy, completeness, and adherence to documentation standards.
  • Process and submit warranty claims daily according to dealership and OEM specifications.
  • Handle rejected claims and follow up on outstanding claims.
  • Reconcile factory payments to dealership receivables.
  • Communicate proactively with the service team, parts team, and OEM as necessary.
  • Maintain positive working relationships with the service and parts departments.
  • Establish and maintain relationships with OEM-designated warranty representatives.
  • Stay current on all required OEM announcements, bulletins, communications, recalls, and training.
Qualifications:
  • Previous Warranty Administrator experience required.
  • ADP experience a plus.
  • Outstanding communication skills.
  • Professional appearance and work ethic.
  • Great attitude with a high-energy personality.
  • Superior customer service skills.
  • Basic understanding of vehicle systems.
  • Basic understanding of computer keyboard operations.
  • Valid driver's license.
Benefits:
  • Competitive pay plan.
  • 401(k) package.
  • Medical, dental, and vision insurance.
  • Paid holidays.
  • Employee referral program.
  • Employee discounts on vehicle purchase, parts, and service.
  • Opportunities for growth and advancement.

Candidates are expected to be professional in manner and appearance, and possess high attention to detail. Applicants must be dependable, persistent, good problem solvers, and have excellent customer service skills. If you want to join a fast-growing excellent automotive team, apply now.