Virtual Care Nurse
3 days ago
The ProCARE+ Registered Nurse (RN) plays a vital role in delivering wrap-around service to patients, contributing to optimized clinical outcomes and enhanced patient engagement and satisfaction.
This position involves providing or directing the provision of virtual nursing care as prescribed by the physician/provider and in compliance with applicable laws, regulations, and agency policies.
The ProCARE+ RN utilizes technology to facilitate synchronous and asynchronous virtual contacts with patients, expanding how patients are monitored, educated, and supported throughout their healthcare journeys.
Collaboration with the patient and/or caregivers, clinicians at the agency, physicians/providers, and other healthcare professionals is essential in delivering and maintaining continuity around the total plan of care.
Responsibilities- Monitor and assess patient's health status via use of telehealth equipment in the patient's home, patient feedback via survey responses and text/email, or audio-visual contacts and virtual skilled nursing visits.
- Recognize changes or trends in a patient's health status or deviations from patient-specific parameters; intervene as indicated by the patient's condition and established protocols.
- Demonstrate proactive patient care management leveraging strong base of clinical knowledge and excellent critical thinking skills to enact evidence-based best practice guidelines, thereby reducing risk of exacerbations and complications.
- If possible, work to resolve issues that are assessed, including contacting the physician/provider to report concerns and obtain new/clarified orders; document orders in the medical record and communicate them effectively and timely to agency clinicians to ensure coordination of care.
- Support the physician/patient/agency relationship and plan of care, effectively communicating in a timely manner with other healthcare professionals to coordinate care that addresses identified patient needs.
- Provide comprehensive teaching to patients and caregivers via telephone or audio-visual technology about the principles of virtual care, use of equipment if applicable, disease management protocols, safety and emergency measures, and other health-related issues per the plan of care.
- Empower and coach patients to strengthen self-management strategies for their chronic disease(s) and become active participants in their healthcare journey.
- Instruct and supervise the patient's family/caregiver in care of the patient and maintenance of a safe and healthy environment for the patient.
- Respond quickly and with as much flexibility as possible to an agency's request to triage urgent patient needs.
- Actively participate in case conferences at assigned agencies.
- As appropriate to experience and training, serve as a subject matter expert and resource regarding diagnosis-specific best practice to agency staff and peers.
- Maintain up-to-date knowledge base and help to educate fellow employees regarding administrative elements of virtual care, including (as applicable) telemonitoring definition and concepts, selection of the appropriate patient population, assignment of virtual technologies and tools per patient needs/capabilities and plan of care, equipment set-up and maintenance, cleaning and infection control measures, troubleshooting equipment and connectivity issues, and reducing obstacles to engagement.
- Oversee and direct virtual patient care provided by LPN/MA or non-clinical team members as needed and in accordance with scope of practice and state/federal regulations.
- Assist with orientation of new ProCARE+ team members upon request.
- Maintain productivity standards as assigned.
- Monitor personal performance and quality metrics; compile and submit data points for analysis by leadership upon request; assist with evaluation of virtual care program's outcomes and effectiveness regarding reducing risk of hospitalization, improving patient outcomes, and enhancing patient satisfaction and quality of life.
- Exhibit exemplary oral communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals.
- Demonstrate excellent written communication skills when documenting activities in a complete, accurate, and timely manner, including all telephone, audiovisual, and text/email contacts, in accordance with organizational standards and protocols.
- Take necessary actions to maintain professional licensure at all times; complete required initial and annual education, as well as additional courses that may be assigned, in a timely manner.
- Evidence self-motivation and ability to work independently with minimal supervision.
- Display consistent commitment to the LHC Standards of Behavior.
- Serve as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice.
- Other duties as assigned within general scope of the position.
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