Customer Service Professional

6 days ago


Shelby, North Carolina, United States Casco International Full time
Job Summary

We are seeking a highly skilled Customer Service Professional to join our team at Casco International. This role is responsible for providing exceptional customer service, resolving client issues, and fostering positive relationships with clients.

About the Role

This is a full-time position that requires strong communication and problem-solving skills. The ideal candidate will have 5+ years of previous client service experience or business office experience. A minimum of a high school diploma or general education degree (GED) is required; an associate degree or higher is strongly preferred.

Key Responsibilities
  • Respond promptly and professionally to client inquiries through phone or email correspondence
  • Proactively take ownership of customer issues and follow problems through to resolution
  • Collaborate with other departments to achieve organizational goals and resolve customer issues
Requirements

The successful candidate must have:

  • Ability to effectively follow company policies
  • Professional communication skills, both written and verbal
  • Ability to write and read correspondence
  • Proficiency with Microsoft Office suite of products
  • Intermediate ability to create and/or update spreadsheets, and other company documents of various types
  • Ability to demonstrate accuracy and thoroughness
  • Ability to multi-task with accuracy
  • Expert customer service skills, over the phone and in person, with our customers and internal departments
  • Efficient time management skills
  • Intermediate decision making
  • Intermediate organizational skills
  • Ethical conduct
  • Intermediate generating of creative solutions
  • Excellent verbal communication and interpersonal skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Ability to effectively analyze information and to make sound business decisions based off of information provided
Compensation and Benefits

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your resume and cover letter for consideration.



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