Service Excellence Representative
3 weeks ago
Casco International is seeking a talented Service Excellence Representative to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for resolving client issues, providing product training, and building strong relationships with our clients.
About the RoleThis is a full-time position that requires excellent communication and problem-solving skills. The ideal candidate will have 5+ years of previous client service experience or business office experience. A minimum of a high school diploma or general education degree (GED) is required; an associate degree or higher is strongly preferred.
Key Responsibilities- Provide product training and support to clients
- Resolving client issues and concerns
- Foster positive relationships with clients and internal departments
The successful candidate must have:
- Ability to effectively follow company policies
- Professional communication skills, both written and verbal
- Ability to write and read correspondence
- Proficiency with Microsoft Office suite of products
- Intermediate ability to create and/or update spreadsheets, and other company documents of various types
- Ability to demonstrate accuracy and thoroughness
- Ability to multi-task with accuracy
- Expert customer service skills, over the phone and in person, with our customers and internal departments
- Efficient time management skills
- Intermediate decision making
- Intermediate organizational skills
- Ethical conduct
- Intermediate generating of creative solutions
- Excellent verbal communication and interpersonal skills
- Ability to maintain a calm and polite manner in stressful situations
- Ability to effectively analyze information and to make sound business decisions based off of information provided
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.
How to ApplyIf you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your resume and cover letter for consideration.
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