Service Excellence Representative

3 weeks ago


Shelby, North Carolina, United States Casco International Full time
Join Our Team

Casco International is seeking a talented Service Excellence Representative to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for resolving client issues, providing product training, and building strong relationships with our clients.

About the Role

This is a full-time position that requires excellent communication and problem-solving skills. The ideal candidate will have 5+ years of previous client service experience or business office experience. A minimum of a high school diploma or general education degree (GED) is required; an associate degree or higher is strongly preferred.

Key Responsibilities
  • Provide product training and support to clients
  • Resolving client issues and concerns
  • Foster positive relationships with clients and internal departments
Requirements

The successful candidate must have:

  • Ability to effectively follow company policies
  • Professional communication skills, both written and verbal
  • Ability to write and read correspondence
  • Proficiency with Microsoft Office suite of products
  • Intermediate ability to create and/or update spreadsheets, and other company documents of various types
  • Ability to demonstrate accuracy and thoroughness
  • Ability to multi-task with accuracy
  • Expert customer service skills, over the phone and in person, with our customers and internal departments
  • Efficient time management skills
  • Intermediate decision making
  • Intermediate organizational skills
  • Ethical conduct
  • Intermediate generating of creative solutions
  • Excellent verbal communication and interpersonal skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Ability to effectively analyze information and to make sound business decisions based off of information provided
Compensation and Benefits

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your resume and cover letter for consideration.



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