Technical Support Specialist

5 days ago


Billings, Montana, United States AWARE Full time

At AWARE, we are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing high-quality technical support to our staff, ensuring that they have the necessary tools and equipment to perform their duties efficiently.

The ideal candidate will have a strong background in information technology and computer science, with at least three years of direct employment experience. They will also possess excellent verbal and written communication skills, as well as the ability to form professional working relationships and provide welcoming and helpful customer service.

Job Responsibilities
  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Assist in the management of AWARE's Help Desk to determine and resolve problems received from staff.
  • Interact with numerous computer platforms in a multi-layered client-server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Our Technical Support Specialist will earn an estimated salary of $21.55 per hour, commensurate with experience. We offer a comprehensive benefits package, including annual raises, tuition reimbursement, health insurance, dental/vision insurance, 401(k) with company match, life insurance, wellness programs, and generous paid time off.



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