Customer Service Coordinator

2 weeks ago


San Diego, California, United States Expeditors International Full time
Job Title: Customer Service Representative

We're not in the shipping business; we're in the information business

Job Description Scope of Position

As a Customer Service Representative at Expeditors International, you will be responsible for ensuring timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.

Key Responsibilities
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on a daily basis
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintaining strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
  • Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies/requirements
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Oversee communications, providing timely responses to emails and requests (internal and external)
Qualifications

Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience

Understanding of transportation documentation and terms is a plus

Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results

Proactive, strong organizational skills

Strong desire to learn

Must be able to pass TSA background check

Benefits

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

The pay range for this position is $20-$22/hour.

All your information will be kept confidential according to EEO guidelines.



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