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Per Diem Patient Access Registration Specialist

2 months ago

Mount Horeb, Wisconsin, United States Optum Full time
Job Summary

Optum is seeking a Per Diem Patient Access Registration Representative to support our team in providing exceptional patient care delivery in Emergency department, Clinic, and possibly Switchboard settings. This role is ideal for individuals who are passionate about delivering high-quality patient care and have excellent customer service skills.

Key Responsibilities
  • Greets Visitors and Patients: Provide a warm and welcoming experience for patients and visitors, ensuring a positive first impression of our organization.
  • Communicates Effectively: Utilize excellent verbal and written communication skills to communicate with patients, visitors, and healthcare team members.
  • Handles Confidential Information: Protect and disclose confidential information to authorized personnel only, maintaining the highest level of discretion and professionalism.
  • Prioritizes Tasks: Assess and analyze information to identify immediate emergency needs, prioritizing tasks accordingly to ensure timely and effective patient care.
  • Demonstrates Technical Knowledge: Maintain current knowledge of departmental procedures and physician on-call schedules to ensure seamless communication with ProHealth Care Physicians.
  • Registers Patients: Enter and update patient demographic and financial information, ensuring patients are fully registered as early in the process as possible.
  • Collects Patient Liabilities: Provide patients with financial responsibility information, collect patient liabilities, and document amounts in the appropriate fields.
  • Works with Partnering Departments: Collaborate with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to ensure all aspects of the patient's encounter are completed as needed.
  • Provides Wayfinding Instructions: Assist patients with hospital information and provide wayfinding instructions as requested.
  • Coordinates Patient Admission: Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
  • Meets Audit Accuracy Standards: Meet or exceed audit accuracy standards, working worklists and error reports timely, and proactively seeking assistance to resolve as needed.
Requirements
  • High School Diploma/GED: Possess a high school diploma or equivalent.
  • Customer Service Experience: Have at least 1 year of previous customer service experience in an office setting or professional work environment.
  • Microsoft Office Proficiency: Demonstrate a basic level of proficiency with Microsoft Office products.
  • Shift Work: Ability to work 2 shifts per pay period.
  • Age Requirement: Must be 18 years or older.
Preferred Qualifications
  • Medical Terminology Knowledge: Possess knowledge of medical terminology.
  • Electronic Medical Records Experience: Have experience with electronic medical records systems.
  • Medical Office Experience: Have experience in a medical office setting.
  • Emergency/High Pressure Situation Handling: Ability to handle emergency/high pressure situations.