Sales Support Representative

3 days ago


Chantilly, Virginia, United States Ferguson Enterprises Full time
Job Summary

Ferguson Enterprises is seeking a motivated Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our residential trade customer group by providing exceptional customer service, answering sales calls, and assisting customers with their needs.

Key Responsibilities
  • Provide outstanding customer service to residential trade customers, responding to their inquiries and resolving their concerns in a timely and professional manner.
  • Assist customers with their sales needs, including answering questions, providing product information, and making recommendations.
  • Work closely with sales associates to ensure seamless customer service and support.
  • Use our customer relationship management (CRM) system and phone system effectively to manage customer interactions and sales activities.
  • Participate in ongoing training and development to enhance your skills and knowledge in sales and customer service.
Requirements
  • Previous sales experience is strongly preferred.
  • 0-3 years of customer service experience is preferred.
  • Plumbing and/or HVAC industry experience is a plus.
  • A desire to learn and grow with a drive to succeed.
  • Strong written and verbal communication skills.
  • Ability to build long-lasting relationships with customers and colleagues.
  • General digital literacy, including Microsoft Office.
What We Offer
  • A comprehensive training program to develop your skills and knowledge in sales and customer service.
  • A competitive salary and benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) with a company match.
  • A collaborative and supportive work environment.
  • Opportunities for growth and advancement within the company.

Ferguson Enterprises is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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