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Regional Business Leader for North America

2 months ago


Reston, Virginia, United States Public Sector Network Full time
Job Overview

Position Title: General Manager, North America

Role Objective: To oversee and enhance the performance of the North American business unit.

Key Performance Indicators: Drive and surpass revenue objectives across the North American portfolio, which includes Roadshows, Learning and Support Events, Training, Professional Conference Organizing, and Customized events.

Reporting Structure: Reports directly to the Managing Director and Co-Founders.

Team Leadership: Supervise the North American Leadership Team.

Core Responsibilities:

  • Formulate and implement strategic initiatives that align with the expectations of global stakeholders.
  • Deliver comprehensive market insights to global stakeholders, offering strategic recommendations for future directions.
  • Design and execute business plans to achieve revenue targets in each country.
  • Communicate and uphold company policies and standards among all team members.
  • Build and sustain relationships with key stakeholders, including government entities, sponsors, and partners.
  • Oversee financial performance and budgeting processes for the North American operations.
  • Empower the Leadership Team through transparent communication, open forums for discussion, and setting clear, attainable goals.
  • Identify and resolve challenges that arise within the business.
  • Actively promote the company's social objectives and contribute positively to the organizational culture.
  • Encourage innovative thinking, promptly address issues, and support the ideas of team members.

Operational Focus Areas:

  • Ensure the Leadership Team comprehends the company’s strategy, metrics, and priorities, enabling effective departmental leadership.
  • Develop initiatives to enhance employee productivity and satisfaction, including performance reviews and talent development strategies.
  • Evaluate the sales framework, including inventory distribution and the balance between contractor and in-house sales teams.
  • Identify growth strategies for the Professional Conference Organizing segment.
  • Prepare the business for success through comprehensive market analysis, early planning for events, and sales strategies.
  • Support the creation of high-margin training programs, expanding into new communities.

Financial Acumen: Understand the operational financial health of North America, collaborating with the Chief Financial Officer to ensure event and product cost and revenue targets are realistic while identifying efficiency and revenue enhancement opportunities.

Growth Identification: Seek out new growth opportunities and partnerships within North America.

People Management Standards:

  1. Guide team members in setting the direction of their work.
  2. Ensure alignment and understanding of work among peers.
  3. Stay informed to identify potential challenges early.
  4. Coach leaders to enhance their effectiveness.

Meeting Facilitation: Conduct effective meetings that foster a safe environment for constructive conflict, accountability, and collaborative decision-making.

Addressing Concerns: Engage in difficult conversations to address behavioral issues alongside performance-related concerns.

General Expectations:

  • Support the company’s social initiatives.
  • Contribute positively to the company culture and its growth.
  • Act with integrity, respect, and legality towards colleagues, customers, and suppliers.
  • Encourage innovative contributions and support team ideas.
  • Maintain a personal life that reflects positively on the company and its employees.
  • Undertake additional reasonable duties as assigned by the company.