Customer Service Representative

2 days ago

Minneapolis, Minnesota, United States Knitwell Group Full time
About Us
The Knitwell Group is a leading plus-size fashion brand that has been empowering women for over 120 years. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. As a Lane Bryant Associate, you will be responsible for creating a hospitable store environment using customer engagement to contribute to the achievement of Company goals.

Sales and Service:
  • Identify customer needs & wants with curiosity and confidence through intentional conversation.
  • Use company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.
  • Share and represent current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Operations:
  • Support areas of operational energy as needed.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
  • Protect company assets and maintain a safe work environment.
  • Follow all company policies and procedures as well as local, state, and federal employment laws.
Requirements:
  • Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards.
  • Ability to work a flexible schedule including nights, weekends, and holidays.
  • Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers.
  • Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.
  • Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.
Estimated Salary: $45,000 - $60,000 per yearBloomington, MN Location:

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