Client Relations Representative
2 weeks ago
Job Title:
Customer Service Specialist
Location:
Remote
Contract: 04 months+ (Possibility of Extension)
Work Hours: 8:00 AM – 5:00 PM
Job Overview:
As a Customer Service Specialist for Careerbuilder-US, your primary role will be to represent our organization by delivering exceptional service to our clientele.
Key Responsibilities:
- Adhere to established protocols and systems to ensure that Customer Care Standards are consistently met or surpassed for every interaction.
- Maintain a positive, empathetic, and professional demeanor towards customers at all times.
- Acquire comprehensive knowledge of our product offerings and operational procedures.
- Ensure complete follow-through on every commitment to achieve one-call resolution.
- Clearly communicate additional promotions and services available to customers.
- Process customer orders efficiently and courteously, minimizing errors.
- Accurately document customer complaints and concerns immediately, facilitating satisfactory resolutions.
- Effectively communicate with leadership, including the Customer Service Supervisor & Manager, providing regular updates to ensure customer expectations are met and issues are addressed promptly.
- Actively participate in team meetings.
- Engage in continuous training and development to enhance the knowledge and skills necessary for superior customer service.
- Perform other duties as assigned by the Manager.
Specific Duties:
- Deliver quality customer service by responding to incoming customer inquiries and processing orders, addressing customer questions and concerns.
- Communicate with customers through various channels (Phone, email, chat).
- Effectively relay additional promotions and services offered.
- Interact with clients in a friendly and professional manner while actively listening to their concerns.
- Provide support and solutions to customers in alignment with the company's customer service policies.
- Identify customer inquiries, complaints, and concerns, providing respectful and professional responses and solutions.
- Redirect customers to appropriate departments when necessary and follow up on the status of complaints or inquiries to ensure resolution.
- Collaborate with team members and other departments to ensure overall customer satisfaction and product quality.
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