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Customer Service Representative

1 month ago

Fresno, California, United States Massage Envy Full time

Overview:

We're seeking a skilled Customer Service Representative to join our team at Massage Envy Piazza Del Fiore. As a key member of our staff, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Perks and Benefits:

  • Competitive hourly rate starting at $16, plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) plan
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products

Responsibilities:

  • Provide outstanding customer service and help clients feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in your success
  • Award programs, such as Sales Associate of the Year
  • A caring community that strives to celebrate individuality and share knowledge

If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.