Client Services Representative
4 weeks ago
Broadridge Financial Solutions, Inc. is seeking a highly skilled Client Services Representative to join our dynamic team. As a Client Services Representative, you will be responsible for maintaining efficient and effective communication with our subscribers, conducting training calls on digital tools, and promoting Broadridge services and products.
Key Responsibilities:
- Call Handling: Inbound and outbound calls, product support, and customer education
- Customer Relationship Management: Maintain client relationships, educate clients on product enhancements, and track communication
- Customer Education: Ongoing product support, editor/tool knowledge base, and guiding customers through Corporate Client Intranets
- Troubleshooting/Case Management: Researching previous and current account activity, entering issues for Development, and closing cases
Requirements:
- Strong customer service experience
- Bachelor's Degree or equivalent education
- Literacy in using application software, including Microsoft Office
- Strong communication, analytical, and organizational skills
- Able to work in a team environment and prioritize tasks
What We Offer:
- A competitive hourly rate of $19.00
- A dynamic and supportive work environment
- Opportunities for professional development and growth
About Broadridge:
Broadridge Financial Solutions, Inc. is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers, and public companies. We are committed to creating an engaging workplace for the most talented associates in our industry.
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