Client Services Representative

4 weeks ago


GondrecourtleChâteau, Grand Est, United States Broadridge Financial Solutions , Inc. Full time
Job Description

Broadridge Financial Solutions, Inc. is seeking a highly skilled Client Services Representative to join our dynamic team. As a Client Services Representative, you will be responsible for maintaining efficient and effective communication with our subscribers, conducting training calls on digital tools, and promoting Broadridge services and products.

Key Responsibilities:

  • Call Handling: Inbound and outbound calls, product support, and customer education
  • Customer Relationship Management: Maintain client relationships, educate clients on product enhancements, and track communication
  • Customer Education: Ongoing product support, editor/tool knowledge base, and guiding customers through Corporate Client Intranets
  • Troubleshooting/Case Management: Researching previous and current account activity, entering issues for Development, and closing cases

Requirements:

  • Strong customer service experience
  • Bachelor's Degree or equivalent education
  • Literacy in using application software, including Microsoft Office
  • Strong communication, analytical, and organizational skills
  • Able to work in a team environment and prioritize tasks

What We Offer:

  • A competitive hourly rate of $19.00
  • A dynamic and supportive work environment
  • Opportunities for professional development and growth

About Broadridge:

Broadridge Financial Solutions, Inc. is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers, and public companies. We are committed to creating an engaging workplace for the most talented associates in our industry.



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