Customer Service Representative
2 days ago
HomeServices Insurance is a leading independent insurance agency with a strong presence in the United States. We pride ourselves on providing exceptional service to our customers and fostering a positive work environment for our employees.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional service to our customers, processing policy changes and cancellations, and assisting with claims and billing inquiries.
Key Responsibilities- Provide exceptional customer service to our clients, including handling calls, advising on insurance coverage, and processing policy changes.
- Work with existing clients to provide quotes on current lines of business and cross-sell opportunities.
- Identify and report potential or actual errors and omissions claims and/or DOI complaints to the department manager.
- Perform additional responsibilities as requested or assigned.
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities.
- High School Diploma or equivalent work experience and knowledge.
- Previous customer service experience.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent oral, written, and interpersonal communication skills.
- Proven automation, time management, and organizational skills.
- Basic math skills and aptitude for learning new technology.
We offer a comprehensive benefits package, including medical, health savings account, dental, vision, life insurance, paid vacation, 401(k) with employer match, flexible spending account, and employee assistance program.
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Customer Service Representative
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