Customer Service Representative

4 weeks ago


GondrecourtleChâteau, Grand Est, United States HomeServices Insurance Full time
About Us

HomeServices Insurance is a leading independent insurance agency with a strong presence in the United States. We pride ourselves on providing exceptional service to our customers and fostering a positive work environment for our employees.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional service to our customers, processing policy changes and cancellations, and assisting with claims and billing inquiries.

Key Responsibilities
  • Provide exceptional customer service to our clients, including handling calls, advising on insurance coverage, and processing policy changes.
  • Work with existing clients to provide quotes on current lines of business and cross-sell opportunities.
  • Identify and report potential or actual errors and omissions claims and/or DOI complaints to the department manager.
  • Perform additional responsibilities as requested or assigned.
Performance Expectations
  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities.
Requirements
  • High School Diploma or equivalent work experience and knowledge.
  • Previous customer service experience.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Proven automation, time management, and organizational skills.
  • Basic math skills and aptitude for learning new technology.
Benefits

We offer a comprehensive benefits package, including medical, health savings account, dental, vision, life insurance, paid vacation, 401(k) with employer match, flexible spending account, and employee assistance program.



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