Bilingual Peer Support Specialist
2 weeks ago
Job Type
Full-time, Part-time
Position Overview
As a vital member of HELPING OURSELVES PURSUE ENRICHMENT INC, you will engage with community members through phone support, providing essential peer assistance and guidance.
Key Responsibilities
As a Bilingual Warm Line Phone Operator, your role will encompass the following:
- Responding to incoming calls from individuals seeking support and offering empathetic peer assistance.
- Sharing your personal recovery journey in a constructive and encouraging manner to inspire others in their own paths.
- Providing callers with relevant community resources efficiently and effectively.
- Practicing active listening to understand the needs of callers without imposing advice.
- Delivering information regarding service options available through contracted agencies.
- Maintaining accurate documentation for behavioral health records in line with agency and funding requirements.
- Communicating with supervisors about challenging calls to ensure proper support.
- Collaborating with crisis lines to manage urgent calls and ensure caller safety.
- Advocating for members to guarantee they receive necessary services.
- Performing additional duties as required to support agency growth and adapt to departmental changes.
Qualifications
To be considered for this position, candidates must meet the following criteria:
- High School diploma or GED.
- Minimum age of 21 years.
- Demonstrated leadership and organizational capabilities.
- Strong verbal and written communication skills.
- Exceptional listening abilities and a genuine capacity for empathy.
Additional Requirements
- (Mandatory) Peer Status: Must identify as an individual with lived experience in mental health and/or substance use recovery, successfully guiding others.
- Must be at least 21 years of age to comply with licensing standards.
- Current First Aid, CPR certification, and proof of TB test within the last year.
- Bilingual proficiency in Spanish is required.
Equal Opportunity Employer
HELPING OURSELVES PURSUE ENRICHMENT INC is committed to providing equal employment opportunities to all employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, and training.
Salary Range
$16-$18
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