Operations Coordinator

2 weeks ago


Chehalis, United States H&R Block Full time
Job Summary

As an Operations Administrative Assistant at H&R Block, you will provide administrative support within a District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties. This role requires strong organizational, prioritization, and project coordination skills to effectively manage multiple tasks and responsibilities.

Key Responsibilities

• Provide technical support to internal and external customers via phone, email, and chat

• Serve as a single point of contact for technical support and liaison between customers, Technology Services functional areas, management, support groups, and business units

• Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents

• Document nature of problem, research solutions, and resolve issues or escalate to DOC, CSM, or DGM as needed

• Review and verify invoices and prepares payment in Coupa for the DOC's approval

Requirements

• High school diploma or equivalent

• 1-3 years of administrative experience

• Customer service experience

• Demonstrated decision-making, analytical, and problem-solving skills

• Ability to communicate clearly and calmly on the telephone, email, and chat

• Experience working with Windows Environment
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