Hearing Care Coordinator
4 weeks ago
Job Title: Hearing Care Coordinator
Job Summary:
We are seeking a highly skilled and compassionate Hearing Care Coordinator to join our team at Estes Audiology, part of Alpaca Audiology. As a key member of our clinical staff, you will play a vital role in ensuring patients receive exceptional care and service.
Key Responsibilities:
- Partner with clinical staff to provide quality care and service to patients
- Schedule appointments, verify insurance benefits, and assist with support needs within the clinic
- Collect patient intake forms, maintain patient files, and process payments
- Provide first-level support to patients, answer questions, and check patients in/out
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- General sales knowledge for accessories and patient support
- Process patient orders, receive all orders, and verify pick up
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including cleaning
- Manage inventory, order/monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least 1 community outreach event per month
Requirements:
- High School Diploma or equivalent
- Associates degree, preferred
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience a plus
- 2+ years in a healthcare environment, preferred
- Previous customer service experience, required
We Offer:
- Medical, Dental, Vision Coverage
- 401K with a Company Match
- FREE hearing aids to all employees and discounts for qualified family members
- PTO and Holiday Time
- No Nights or Weekends
- Legal Shield and Identity Theft Protection
- 1 Floating Holiday per year
About Us:
We are a diverse team that values equal treatment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
How to Apply:
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential.
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