Patient Registration Coordinator

5 hours ago

Granite City, Illinois, United States So IL Health Care Foundation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Registration Clerk to join our team at So IL Health Care Foundation. As the initial point of contact for our patients, you will be responsible for providing exceptional customer service and ensuring a smooth registration process.

Key Responsibilities
  • Provide superior service to all patients and customers
  • Handle a high volume of calls requiring good judgment and decision-making
  • Create patient cases, utilize and document as requested
  • Notify new patients of doctor's prescription preferences, if applicable
  • Schedule and confirm patient appointments and interpreter services, if applicable
  • Process patient payments, co-pay, and balance owed, including smart pay, if applicable
  • Perform chart preparation, including printing, daily schedules, and annual registration/consent form review
  • Update demographics, patient portal, and income category scale and scan driver's license/insurance information
  • Verify each patient's insurance prior to being seen
  • Perform end-of-day batching and counting
  • Scan paper documents into electronic charts
  • Adhere to petty cash policy, if applicable
  • Complete ticklers/appointments to schedule within Athena workflow dashboard
  • Understand smart pay, create a slide patient case, and ensure rev check is complete
  • Assist patients with filling out required paperwork who have limited reading/writing abilities, in a discreet and sensitive manner
  • Coordinate with navigator to ensure patients are connected to health insurance
  • Perform other duties as assigned
Requirements
  • Basic keyboard/data entry skills, note taking, computer, and telephone skills
  • Knowledge of basic computer screens, fields, and procedures
  • Knowledge of basic medical terminology
  • Knowledge of basic telephone and paging systems, and routing calls
  • Knowledge of basic forms, applications, and logs in the healthcare centers
  • Ability to effectively communicate with staff members and the general public in a clear, concise, and courteous manner
  • Ability to assess skills necessary for patient referral, if applicable
  • Ability to assess non-scheduled patients and communicate to nursing/provider staff
  • Ability to assess patient records, forms, and charts for completeness and accuracy
  • Ability to accept responsibility for own actions and receive supervision and direction
  • Ability to maintain confidentiality of all patient records, communications, and needs
  • Ability to follow lines of authority when dealing with problems and issues
  • Maintain neat, clean, professional appearance
  • Ability to multi-task
Education and Experience

High School diploma or equivalent is desired. Training in Medical Terminology is desired.

Compliance Statement

Abide by the requirements of all applicable State and Federal laws.

Medical Home Statement

Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

Physical Demands

Mostly sedentary work with light physical activities. Must be able to lift/carry up to ten (10) pounds.

Work Schedule

Normal work hours for this position are Monday through Friday dayshift, unless otherwise specified by management staff.

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