Library Associate

4 days ago

Colorado Springs, Colorado, United States Pikes Peak Library District Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Library Associate at the Pikes Peak Library District. As a Library Associate, you will provide excellent customer service and maintain a positive image of the Library. You will work in a diverse environment to help fulfill the Library's mission by providing direct patron-focused public service, conducting programs, or participating in targeted activities for a designated age group or service area.

Key Responsibilities
  • Provide excellent customer service and maintain a courteous, positive image of the Library.
  • Work on public service desks and perform circulation functions, including registration, checking out materials and equipment, processing returns and holds, and responding to inquiries regarding patron accounts and fees.
  • Perform reference, purchase, or Interlibrary Loan requests, readers' advisory services, and placing holds.
  • Assist patrons with advanced computer needs and teach classes on computer basics or other technology access topics to patrons in small groups or one-on-one settings.
  • Implement pre-designed programs and promote library services through tours, demonstrations, outreach, talks, and displays.
  • Perform other support activities, such as troubleshooting basic computer, office, and makerspace equipment, badge making, compiling data, and monitoring/ordering office supplies, balancing cash register according to established procedures, and petty cash accountability.
Requirements
  • Bachelor's degree in any field.
  • Minimum of one year of customer service experience, preferably in a library setting.
  • Experience with computer equipment and software applications.
  • Bilingual ability is a plus in serving a diverse community.
Working Conditions

Work is primarily conducted in an office setting that provides comfortable lighting, temperature, and air conditions. Position requires the ability to sit and use a computer or standard office equipment for extended periods. Position requires the ability to stand for extended periods of time. Position requires the ability to occasionally reach, bend, climb, twist, and squat. Position requires the ability to lift up to 35 pounds. Ability to push a loaded book truck required.

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