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Patient Access Representative
2 months ago
Join our Central Zone Float Team for the Midday Shift, which operates from 7am to 3:30pm and 10am to 6:30pm.
The Patient Access Representative for the Float Pool is dedicated to delivering exceptional service across the Inova Health System by addressing both customer and departmental requirements. This role involves providing top-tier assistance to patients by filling in for various clinical departments as needed. The position requires travel to different facilities within the designated areas.
Key Responsibilities
- Facilitates scheduling processes by performing pre-service tasks, including insurance verification and submission.
- Collaborates with other departments and team members to resolve individual admission challenges.
- Communicates insurance benefits and patient responsibilities effectively using appropriate methods.
- Identifies and conveys payroll authorization and referral prerequisites.
- Oversees assigned work queues to ensure prompt correction of errors.
- May undertake additional responsibilities as required.
Experience - Minimum of 2 years in healthcare patient access or customer service roles.
Education - High School diploma or equivalent required.
About Inova
Inova is a leading nonprofit healthcare provider in Northern Virginia. Our dedicated team of over 24,000 professionals delivers outstanding healthcare services to our communities every day. Our staff is the cornerstone of our reputation as a national leader in safety, quality, and patient experience. We are committed to supporting our employees through professional development opportunities and state-of-the-art facilities. At Inova, we continuously strive to enhance the future of healthcare with compassion and excellence.
Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
