Service Operations Manager
3 days ago
At Day Wireless Systems, we are seeking a highly skilled Service Operations Manager to assist in managing day-to-day activities for our service shop location. This role will work closely with the Service Manager to plan and analyze budgets, as well as oversee the scheduling of customer installation projects and service calls.
Key Responsibilities:
- Assist in overseeing administrative functions, including billing, accounts receivable, and time tickets for completed customer work.
- Develop service maintenance opportunities with new and existing customers.
- Collaborate with inside and outside sales staff to develop new or ongoing business.
- Accompany sales staff on customer calls as needed.
- Design systems to meet customer needs or when preparing project bids.
- Perform customer service work as required.
- Administer various duties to maintain shop building and company vehicles.
- Perform computer service activities and obtain outside service as needed.
Supervisory Responsibilities:
- Assist with supervising 3 to 20 employees in the shop staff, including administrative support, installers, and technicians.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications:
- Associate's Degree (A.A.) or equivalent from two year college or vocational school in electronics & wireless system repair.
- One to two years related work experience in electronic communications repair.
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