Veterinary Client Relations Specialist
2 weeks ago
Veterinary Client Relations Specialist - Full Time, Evening Shift
MedVet is a rapidly expanding provider of Emergency and Specialty veterinary services with locations across the country.
We are dedicated to ensuring our patients receive cutting-edge medical care and innovative treatments. We seek motivated and collaborative individuals to join our clinical team.
Our core values of Teamwork, Leadership, and Compassion guide our work, and we encourage you to bring your passion to enhance the MedVet experience for our clients, patients, and colleagues.
Position Overview:
Veterinary Client Relations Specialist (3x12-hour shifts per week)
As a Client Relations Specialist, you will be the first point of contact for our clients, providing assistance while they wait and addressing any inquiries they may have.
You will work closely with our veterinary assistants and technicians to ensure an exceptional experience for everyone who visits our facility.
Key Responsibilities:
- Welcome and register clients
- Handle incoming calls and direct them appropriately
- Guide clients and their pets to examination rooms
- Organize medical records, documentation, and communications
- Discuss payment options and process transactions
- Keep the reception area tidy and welcoming
Qualifications:
- Ability to maintain composure in high-pressure and emotional situations
- Strong verbal and written communication skills
- Exceptional client service abilities and telephone manners
- Attention to detail, self-driven, and capable of working both independently and as part of a team
- Sense of urgency in a dynamic work environment
- Flexibility in work hours and willingness to take on additional shifts as needed
- Critical thinking skills with the ability to foresee needs within and between departments
- Basic computer skills, including proficiency in Microsoft Word and Excel
- Prior experience in a veterinary environment is preferred
Benefits and Perks:
- Vision and Dental Insurance
- Health Savings Account (HSA), Flexible Spending Account (FSA), and Independent Care Spending
- 401k Plan with Employer Match
- Shift Differentials and On-call Compensation
- Employee Discounts on Pet Services and Insurance
- Optional Short-Term Disability, Life and Accident Insurance, and company-paid Long-Term Disability
- Opportunities for Continuing Education and Employee Assistance Programs
MedVet is proud to be an equal opportunity employer and a drug-free workplace. Employment is contingent upon passing a drug screening and background check.
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