Distribution Operations Manager

4 weeks ago

Allentown, Pennsylvania, United States Lovesac Full time
About the Role

We are seeking a highly skilled and experienced Distribution Operations Manager to join our team at Lovesac. As a key member of our supply chain management team, you will be responsible for managing and coordinating on-site activities related to warehousing and distribution within our 3rd party operations located in the Myerstown, PA area, as well as a 3rd party manufacturing site in North Carolina.

Key Responsibilities
  • Develop and manage regional relationships with 3rd party distribution partners and their local management teams, focusing on operational efficiency, operational excellence, and cost-savings.
  • Achieve operational metrics and target objectives for the region, including operational cost, service to our stores, and overall customer satisfaction (CSAT).
  • Build and lead process improvement programs to drive efficiency and improved throughput, and overall improvements to our operations.
  • Act as a company representative for Myerstown area operations, coordinating operational activities across both companies to ensure operational excellence.
  • Audit monthly invoices to ensure accuracy, contractual adherence, and in accordance with observed activities.
  • Supervise 3rd party warehousing and distribution services, and drive improvements to the pick, pack, and ship processes to ensure increasing customer satisfaction.
  • Ensure the management and accuracy of our inventory, as it is managed directly by our 3rd party.
  • Develop additional distribution processes and methods within our 3PL distribution centers to meet the future needs of the business.
  • Support the implementation of best practices across the Supply Chain and distribution operations, particularly standardization of processes across the 3PL network.
  • Assist the 3PL operation in forecasting our business into detailed plans supporting distribution network requirements.
  • Assist in coordinating the scheduling of inbound containers and outbound freight.
  • Train and coordinate product education with DC staff to establish DC SOPs for inbound, storage, and outbound operations.
  • Support end-of-quarter shipping activity during weekends, on-site, to meet revenue targets.
Requirements
  • Bachelor's degree in Supply Chain Management or a similar discipline.
  • Minimum of 5 years' experience in supervising distribution operations, ideally a 3rd party distribution operation, including knowledge of distribution practices and technologies which support the fulfillment process.
  • Proficient in understanding the mechanics of distribution and warehousing, including processes and technology, with a focus on the consumer.
  • High-level understanding of Supply Chain Management processes, including multiple years' experience in a leadership role.
  • Proven experience working with systems such as WMS & ERP.
  • Experience implementing distribution operations or new distribution functions is also required.
What We Offer
  • Competitive salary and bonus structure.
  • Annual and inaugural grant equity awards.
  • 401K matching contribution.
  • Financial wellness tools.
  • Sales incentive program.
  • Medical, dental, vision, health savings, and flexible spending accounts.
  • Paid parental leave.
  • Life/AD&D, short-term, and long-term disability insurance.
  • Critical illness and accident insurance.
  • Employee assistance program.
  • Up to 160 hours of paid time off within our fiscal calendar year.
  • 8 paid company-recognized holidays.
  • Summer flex time.
  • Pet insurance and generous associate discounts.

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