Distribution Operations Manager

5 days ago

Allentown, Pennsylvania, United States Lovesac Full time
About Lovesac

We are a dynamic and fast-growing furniture company dedicated to helping people fill their homes with Total ComfortTM. Our mission is to design and innovate around furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

Our Culture

We strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we're driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work.

Job Summary

We are seeking a highly skilled and experienced Manager, Distribution Operations to join our team. As a key member of our operations team, you will be responsible for managing and coordinating on-site activities related to warehousing and distribution within our 3rd party operations located in the Myerstown, PA area, with additional responsibility of a 3rd party manufacturing site in North Carolina.

Key Responsibilities
  • Develop and manage the regional relationship with our 3rd party distribution partner(s) and their local management teams, with a focus on operational efficiency, operational excellence, and cost-savings.
  • Achieve operational metrics and target objectives for the region such as operational cost, service to our stores, and overall customer satisfaction (CSAT).
  • Build and lead process improvement programs to drive efficiency and improved throughput and overall improvements to our operations.
  • Act as company representative for Myerstown area operations by coordinating operational activities across both companies to ensure operational excellence.
  • Audit monthly invoices to ensure accuracy, contractual adherence, and in accordance with observed activities.
  • Supervise 3rd party warehousing and distribution services as well as driving improvements to the pick, pack, and ship processes to ensure increasing customer satisfaction.
  • Ensure the management and accuracy of our inventory as it is managed directly by our 3rd party. Key processes such as cycle counting, returns processing, and outbound processing of orders are a focal point to our success.
  • Develop additional distribution processes and methods within our 3PL distribution centers in order to meet the future needs of the business.
  • Support the implementation of best practices across the Supply Chain and distribution operations, particularly standardization of processes across the 3PL network.
  • Assist the 3PL operation in forecasting our business into detailed plans supporting distribution network requirements.
  • Assist in coordinating the scheduling of inbound containers and outbound freight.
  • Train and coordinate product education with DC staff to establish DC SOPs for inbound, storage, and outbound operations.
  • Support end-of-quarter shipping activity during weekends, on-site, to meet revenue targets.
Requirements
  • Bachelor's degree in supply chain management or similar discipline preferred.
  • Six Sigma/LEAN (yellow-green belt) certification preferred.
  • Minimum of 5 years' experience in supervising distribution operations, ideally a 3rd party distribution operation, including knowledge of distribution practices and technologies which support the fulfillment process.
  • Proficient in understanding the mechanics of distribution and warehousing (including processes and technology) with a focus on the consumer.
  • High-level understanding of Supply Chain Management processes, including multiple years' experience in a leadership role.
  • Proven experience working with systems such as WMS & ERP. Experience implementing distribution operations or new distribution functions is also required.
  • Exemplify each of our Lovesac values, at all times, be results-driven, and utilize knowledge to meet or exceed key performance indicators (KPIs), goals, and deadlines.
  • Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or off-site (i.e., quarterly team connection weeks, company-wide meetings, vendor visits).
  • Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external, with dignity and respect at all times.
Benefits
  • Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools, Sales Incentive Program.
  • Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
  • Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company-recognized holidays, Summer Flex Time.
  • Pet Insurance and generous Associate Discounts.

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