Assistant General Manager

4 days ago


Catonsville, Maryland, United States Capstone on Campus Management Full time
Job Title: Assistant General Manager

Capstone On-Campus Management is seeking a highly motivated and organized Assistant General Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our residential facilities, ensuring a safe and welcoming environment for our residents.

Key Responsibilities:
  • Oversee all resident accounts, including daily deposits, correspondence, collections, and electronic payment processing.
  • Coordinate the financial aid deferment process with residents and the financial aid payment process with UMBC.
  • Recruit, select, train, supervise, and evaluate staff, including the Office Coordinator and part-time staff.
  • Coordinate human resource functions, including pre-employment screening, new hire processing, and ongoing benefits functions.
  • Oversee customer service functions, including maintaining a pleasant environment and designing procedures to ensure success.
  • Manage resident card access, including lock out card tracking and granting access via card access databases.
  • Perform regular audits of keys and cards to ensure all assets are accounted for.
Requirements:
  • Bachelor's degree in a related field, such as Social Sciences or Business.
  • Two years of full-time experience in residential life, property management, or a similar field.
  • Supervisory experience of full-time staff.
  • A willingness to learn and lead project-based administrative operations.
  • Experience with crisis management and knowledge of Microsoft Outlook, Excel, and Word.
Work Environment:

The work environment is fast-paced and dynamic, with a moderate noise level. The physical demands of the job include sitting, using hands to finger, handle, or feel, and talking or hearing. The employee is frequently required to walk and reach with hands and arms.



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