Assistant General Manager

6 days ago


Catonsville, Maryland, United States Capstone on Campus Management LLC Full time
Job Title: Assistant General Manager

Capstone On-Campus Management LLC is seeking a highly skilled and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for overseeing various aspects of our residential life operations, including accounts receivable, resident accounts, front desk operations, and human resource functions.

Key Responsibilities:
  • Oversee all resident accounts, including daily deposits, batch entry, correspondence, collections, and electronic payment processing.
  • Coordinate the financial aid deferment process with residents and the financial aid payment process with UMBC.
  • Create and document Personal Payment Plans for residents unable to meet payment deadlines.
  • Recruit, select, train, supervise, and evaluate full-time and part-time staff, including the Office Coordinator and student assistants.
  • Coordinate human resource functions, including pre-employment screening, new hire processing, and ongoing benefits functions.
  • Oversee customer service functions, including maintaining a pleasant environment and designing procedures to ensure success.
  • Oversee resident card access management and staff key and card access.
  • Coordinate special projects with UMBC Residence Life, including the Resident Satisfaction Survey, move-in day, and the move-out process.
Requirements:
  • Bachelor's degree in Social Sciences or Business.
  • Two years of full-time experience in residential life, property management, or similar fields.
  • Supervisory experience of full-time staff.
  • Strong interpersonal, communication, and leadership skills.
  • Demonstrated understanding and commitment to cultural diversity.
Work Environment:

The work environment is fast-paced and dynamic, with a moderate noise level. The physical demands of the job include sitting, standing, walking, and lifting up to 35 pounds.

Compensation:

Hourly compensation commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.



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