Front Desk Services Coordinator
3 weeks ago
Customer Experience Lead
We're looking for an experienced Customer Experience Lead to join our team at Residence Inn by Marriott in North Conway, NH. In this role, you'll be responsible for driving excellence in customer service and leading our front desk team to deliver memorable experiences for our guests.
About Our Team
At Lafrance Hospitality, we're committed to creating a warm and welcoming atmosphere for our guests and employees. We believe that every interaction matters, and we're looking for someone who shares this passion.
Your Key Responsibilities
You'll be responsible for:
- Leading and motivating the front desk team to deliver outstanding customer service.
- Developing and implementing strategies to drive customer satisfaction and loyalty.
- Ensuring seamless check-in and check-out processes.
- Handling guest inquiries and resolving any issues or complaints efficiently.
- Maintaining accurate financial records and completing reports as required.
What You Need
To succeed in this role, you'll need:
- Minimum 2 years of experience in hotel front desk operations.
- Excellent communication and interpersonal skills.
- Strong leadership abilities to motivate and guide the front desk team.
- Familiarity with hotel reservation systems.
- Flexibility to work evenings, weekends, and holidays as needed.
What We Offer
We're offering a competitive salary range of $18-$22 per hour, as well as a range of benefits including PTO, 401K, Health & Dental coverage, and Brand Wide Room Discounts. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, apply today
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