Hospitality Operations Lead
3 days ago
About Us
\Lafrance Hospitality is committed to providing exceptional guest experiences at Residence Inn by Marriott in North Conway, NH.
\Job Summary
\We are seeking a skilled Front Desk Supervisor to lead our front desk team and contribute to the success of our hotel.
\Key Responsibilities
\- \
- Lead and motivate the front desk team to deliver outstanding customer service\
- Assist with training and development of front desk staff\
- Ensure proper check-in and check-out procedures\
- Handle guest inquiries and resolve any issues or complaints\
- Maintain accurate financial records and complete reports\
Compensation
\The estimated salary for this position is $18-$22 per hour, depending on experience.
\Requirements
\To succeed in this role, you should have:
\- \
- Minimum 2 years of experience in hotel front desk\
- Excellent communication and interpersonal skills\
- Strong leadership abilities\
- Familiarity with hotel reservation systems\
- Flexibility to work evenings, weekends, and holidays\
- Customer service-oriented mindset\
What We Offer
\As a valued member of our team, you can expect:
\- \
- PTO and 401K benefits\
- Health and dental insurance\
- Room discounts for you and your family\
- A supportive work environment with opportunities for growth and development\
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