Retail Store Manager

4 days ago


Strongsville, Ohio, United States TJ Maxx Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at TJ Maxx. As a Key Carrier Supervisor, you will be responsible for leading our store team and ensuring exceptional customer service.

Key Responsibilities
  • Customer Service: Create a positive internal and external customer experience by promoting a culture of honesty and integrity, maintaining confidentiality, and addressing immediate customer service issues.
  • Team Leadership: Act as Manager on Duty, adhering to company policy and procedure, and ensure store team performs tasks and activities in accordance with store plan.
  • Operational Excellence: Ensure opening/closing procedures are executed according to company guidelines, maintain accurate Associate coverage in service areas, and ensure Associates adhere to all operational procedures.
  • Communication: Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
  • Training and Development: Provide feedback, recognition, and coaching to Associates, and partner with Management on Associate training needs to increase effectiveness.
Requirements
  • Availability: Able to work a flexible schedule, including nights and weekends.
  • Leadership Experience: 1 year retail experience and 6 months leadership experience.
  • Skills: Proven problem-solving skills, ability to effectively coach, delegate, and follow-up on multiple people/tasks, and superior communication and organizational skills with attention to detail.
What We Offer

We offer a competitive starting pay range of $14.00 to $14.50 per hour, and a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.



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