Heavy Duty Parts Sales Representative

4 days ago


Baltimore, Maryland, United States FleetPride, Inc. Full time
Job Summary

We are seeking a skilled Counter Parts Sales Representative to join our team at FleetPride, Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities
  • Determine and obtain heavy-duty parts for customers as requested by phone or in person, suggesting related parts for full service.
  • Locate and obtain ordered parts for customers from our central warehouse or branch.
  • Determine sales prices for customers in accordance with company procedure.
  • Handle warranty or defective parts for customers in accordance with company procedure.
  • Write up approved charge sales in accordance with company procedure.
  • Special order parts on an emergency basis when necessary and appropriate.
  • Process approved credits for customers when merchandise is returned.
  • Maintain confidentiality of pricing lists and structures as required by company procedure.
  • Answer customers' questions about products, prices, availability, and product features.
  • Provide customers with current product catalogs.
  • Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
  • Ensure that the counter parts area is clean and in order, and that display areas encourage sales.
Requirements
  • High School Diploma (or GED or High School Equivalence Certificate)
  • Intermediate knowledge level of Windows XP (Excel, Word, and Outlook)
  • Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Communicating: Conveying information to others in an effective manner.
  • Time management: Managing one's time and the time of others.
  • Persuasion: Persuading others to change their minds or behavior.
  • Service orientation: Actively looking for ways to help people.
  • Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.
Working Conditions

The Counter Parts Sales Representative will work in a fast-paced environment with varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise.

The physical demands of the job include lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, and carrying up to 50 pounds.

FleetPride, Inc. is a team-oriented company that values pride in our products and services. We are always looking for talented people to join our growing team.



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