Field Service Technician

2 weeks ago


Elk Grove Village, Illinois, United States Nordson Full time

About Nordson Electronics Solutions

At Nordson, we pride ourselves on our collaborative culture that drives our success as a leader in Industrial Precision Solutions and Advanced Technology. Our workforce thrives in an environment that promotes personal development, continuous enhancement, and community involvement. We are committed to making a positive impact globally, contributing to the communities we serve.

Nordson Electronics Solutions is fueled by ambitious objectives and a dedication to innovation. We aim to be the preferred partner for electronics manufacturers around the globe. If you are enthusiastic about reaching high standards, we welcome you to explore a role focused on addressing reliability challenges for top-tier semiconductor, printed circuit board, and precision assembly manufacturers.

Position Overview:

As a Field Service Engineer, your responsibilities will include the on-site installation, maintenance, and repair of sophisticated equipment and systems. You will address challenges of moderate complexity, utilizing analytical skills to resolve issues and make informed decisions within established protocols. Your role will also involve delivering exceptional customer service and ensuring successful project execution.
  • Evaluate and verify the operational quality of system equipment.
  • Address issues to secure successful customer approval.
  • Guide customers on system operation and upkeep.
  • Provide outstanding customer service to both new and existing clients.
  • Act as a liaison between the company and customers regarding project-related matters.
  • Travel requirements may reach up to 70% as part of your duties.
  • Perform additional responsibilities as assigned.
Qualifications:
  • Bachelor's degree in Mechanical or Electrical Engineering or a related technical discipline.
  • Experience in field service with semiconductor or electromechanical equipment is advantageous.
Skills & Proficiencies:
  • Excellent communication skills with the ability to effectively train and assist customers.
  • Experience in servicing electronic equipment is highly desirable.
  • Basic troubleshooting skills in electromechanical systems are beneficial.
  • Familiarity with Salesforce is a plus.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
  • Willingness to travel, including potential international assignments.
Compensation:

The salary for this position ranges from $26 to $31 per hour. Individual compensation is influenced by various factors, including qualifications, market conditions, and business considerations. This range serves as a general guideline and is not a definitive salary offer.

Working Environment & Physical Demands:

In this role, you will operate in a Manufacturing & Office environment. The position may involve travel, and accommodations can be arranged for individuals with disabilities to perform essential job functions.

Travel Requirement:

Expect up to 70% travel, both domestically and internationally.

Nordson Corporation is an Equal Opportunity Employer. We are dedicated to providing equal employment opportunities to all applicants and employees, without regard to race, religion, color, sex, age, national origin, disability, or any other protected status. All job offers are contingent upon successful completion of pre-employment screenings.

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