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Packaging Systems Field Service Manager

2 months ago

Elk Grove Village, Illinois, United States PMI KYOTO Packaging Systems Full time
Job Summary:

PMI Kyoto Packaging Systems is seeking a highly skilled Field Service Manager to oversee our team of service technicians and assist in addressing customer needs in a timely and efficient manner.

Key Responsibilities:
  • Supervise and manage a team of service technicians, escalating any concerns to the Aftermarket Manager as needed.
  • Assist in scheduling, coordinating, and resolving service and travel issues.
  • Train direct reports using the appropriate job description and other tools as applicable.
  • Lead by example, providing support to the team and overseeing the day-to-day operations of the staff.
  • Develop and foster relationships with existing customers, addressing their needs as appropriate and visiting customers as needed (ability to travel when required).
  • Establish a culture of safety first, supporting employees in safety training and enforcing company policies.
  • Responsible for leading service personnel to complete tasks as instructed and coordinating travel needs.
  • Work closely with other departments to set priorities and communicate progress and needs.
  • Mentor the team for cross-functional training and provide technical advice and support for departmental growth.
  • Participate and support continuous improvement activities as well as specific problem-solving opportunities to meet demand.
Requirements:
  • High School Diploma or equivalent required.
  • Bachelor's degree preferred, certification a plus.
  • Experience in the automation industry with packaging machinery, capital equipment, parts, and services preferred (2+ years).
  • Experience with PLC-based industrial controls preferred (2+ years).
  • Prior supervisory and service experience preferred (2+ years).
  • Ability to read and understand blueprints and schematics.
  • Mechanical assembly knowledge and skills.
  • Knowledge of controls engineering (Rockwell Automation, Mitsubishi, etc).
  • Ability to understand how equipment should perform and potential solutions to resolve abnormalities.
  • Solid mathematical skills required: ability to calculate in all units of measure and apply formulas.
  • Intermediate computer skills required: Outlook, Excel, and other programs to be utilized proficiently.
Benefits:
  • Health/Dental/Vision Insurances.
  • Health Reimbursement Arrangement (HRA).
  • Life Insurance.
  • Paid Time Off.
  • 401(k) and 401(k) matching.
  • Casual Dress Code.
Schedule:
  • Monday to Friday.